HOME STORAGE

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Privacy Policy

Effective Date: 28 September 2026

Welcome to the privacy policy of HOME STORAGE UK LIMITED, the operator of our official website www.homestorageukltd.com. This document is designed to clearly outline how we collect, use, store, protect and manage your personal information when you interact with our home organization tools e-commerce platform, in full compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable UK data protection laws. At HOME STORAGE UK LIMITED, we are dedicated to curating carefully selected home organizers that fit UK homes, make tidying faster and far less stressful, and this commitment extends to protecting your personal data with the same level of care we apply to selecting our durable, practical storage products for 45.8k and counting happy customers across the country.

1. Who We Are

The data controller responsible for your personal information under this policy is HOME STORAGE UK LIMITED. You can reach our data protection team through the following contact details at any time:

  • Registered Business Address: 111 Long Lane, Hillingdon, Uxbridge, Middlesex, England, UB10 0AS
  • Contact Email: dewdro@homestorageukltd.com
  • Contact Telephone Number: +44 7957 370986
    We are a UK-based home storage e-commerce retailer focused on providing high-quality drawer dividers, under-bed storage boxes, smart clutter solutions and other organization products that help UK households turn messy spaces into calm, functional environments. Our 4.85/5 star rating from over 45.8k user reviews is built on not just great products, but transparent, trustworthy practices that put our customers’ best interests first, starting with responsible personal data management.

2. What Personal Information We Collect From You

We only collect information that is necessary to deliver a seamless, secure shopping experience on our platform, and we never gather unnecessary data without your clear consent. The categories of personal information we may collect include:

  • ‌Account and Transaction Information‌: When you create an account on www.homestorageukltd.com, place an order, or complete a purchase, we collect your full name, billing and delivery addresses, email address, contact phone number, and payment related information. We do not store full credit or debit card details on our own servers — all payment processing is handled through fully PCI DSS compliant third-party payment providers to ensure your financial data remains fully protected at all times.
  • ‌Browsing and Technical Information‌: As you navigate our website, we automatically collect standard technical information including your IP address, browser type and version, device type, operating system, referral source, pages visited on our site, time spent on each page, and other browsing behavior data. This information helps us understand how customers interact with our product pages — including our popular Drawer Dividers Organizers and Under Bed Storage Box collections — so we can optimize site performance and make it easier for you to find the storage solutions that fit your home.
  • ‌Communication and Support Information‌: When you contact our customer support team via email, phone, or the site’s contact form, we keep records of your messages, your contact details, and our response history to resolve your queries efficiently — whether you are asking for product sizing guidance, checking a delivery update, or sharing your feedback on how our organizers have helped tidy your home.
  • ‌Marketing and Preference Information‌: If you opt in to receive our newsletter and promotional updates, we collect your email address and your stated product preferences to send you relevant alerts about fresh new organizers, best-selling home storage picks, exclusive offers, and home tidying tips tailored to the type of home organization products you have shown interest in.
  • ‌User Generated Content‌: When you leave a product review on our site, share your tidy home transformation stories with us, or submit content through our customer community features, we collect the content of your review, your display name you choose to use for public display, and any associated media you upload such as photos of your organized drawers or storage setups.

3. How We Use Your Personal Information

We only process your personal data for lawful, transparent purposes that are directly related to operating our e-commerce service, and we never repurpose your data for uses you have not agreed to. The core purposes we use your information for are:

  • ‌Order Fulfillment and Delivery Processing‌: We use your transaction and address information to process your payment, arrange delivery of your home storage products to your specified address, send you order confirmation and tracking updates, and handle returns, refunds or order adjustments as needed. This is the core processing activity that allows us to deliver the drawer dividers, under-bed storage boxes and other organization tools you purchase directly to your home smoothly.
  • ‌Website Optimization and Service Improvement‌: We analyze browsing behavior data to fix technical glitches on www.homestorageukltd.com, improve site loading speeds, organize our product catalog more intuitively, and test new features that make your shopping experience faster and more enjoyable. For example, we use aggregated browsing data to identify that many of our customers search for bedroom and kitchen storage solutions, so we can make those product categories easier to access on our homepage.
  • ‌Customer Support and Query Resolution‌: We use your contact details and communication history to respond to your questions, resolve post-purchase issues, offer product usage guidance for your new drawer dividers or storage boxes, and make sure any problems you encounter while shopping with us are addressed quickly and effectively.
  • ‌Personalized Service and Relevant Marketing‌: With your explicit opt-in consent, we send you tailored email updates about new product launches for fresh organizers, restock alerts for popular best-selling home storage picks, exclusive discount offers, and useful home tidying tips that match your previous purchase history and browsing preferences. You can opt out of these marketing communications at any time with one simple click in every marketing email we send.
  • ‌Trust and Safety Protection‌: We use your personal information to verify account identities, detect and prevent fraudulent transactions, unauthorized access, and other malicious activity that could threaten the security of our website and our customers’ personal and financial data. This helps us maintain the safe, reliable shopping environment that all our 45.8k happy customers have come to trust.
  • ‌Legal Compliance‌: We process your data as required by applicable UK laws, including maintaining tax and order records for the legally required retention period, responding to valid official requests from UK regulatory authorities, and upholding our legal obligations as a registered UK business operating under the Data Protection Act 2018.

4. Sharing Your Personal Information

We never sell, rent or trade your personal information to third parties for their own marketing purposes under any circumstances. We only share your necessary information with strictly vetted third parties when it is required to operate our service, and all these partners are bound by strict data protection agreements that meet UK GDPR standards:

  • ‌Trusted Service Providers‌: We share limited necessary data with partners that help us run our business, including PCI compliant payment processors that handle your payment transactions, reputable UK courier services that deliver your orders to your address, cloud hosting providers that store our website data securely on servers located in the UK and EU, and email service platforms that help us send you order updates and newsletters if you have opted in.
  • ‌Legal and Regulatory Authorities‌: We may disclose your personal information only when we are legally required to do so, such as in response to a court order, a valid regulatory investigation, or to protect the legal rights, property and safety of HOME STORAGE UK LIMITED, our customers, and members of the public as required under UK law.
  • ‌Business Succession Scenarios‌: In the unlikely event of a merger, acquisition, or sale of all or part of our business assets, any transferred personal data will remain protected by this privacy policy, and all affected customers will be notified in advance if there are any material changes to how their data will be processed after the transaction.

5. Data Retention Period

We do not keep your personal information for longer than it is strictly necessary to fulfill the purposes we collected it for, as required by UK data protection rules:

  • For transaction and order related data, we retain your full order records for 7 years after your purchase, to comply with UK tax law, accounting regulations, and product warranty obligations.
  • For marketing preference data, we keep your email on our marketing list only as long as you remain opted in, and we will permanently remove your contact details from our marketing database within 7 working days if you choose to unsubscribe.
  • For account related data, we keep your account information for as long as your account remains active on our website. If you choose to permanently delete your account, we will erase all your personal data from our active servers within 30 days, except for the limited order records we are legally required to retain for tax and regulatory purposes.
  • For customer support communication records, we retain these for 3 years after your last interaction with our support team, to help us reference previous conversations if you reach out again for related queries.
    After the applicable retention period ends, we will securely and permanently delete or anonymize your personal information, so it can no longer be linked back to you as an identifiable individual.

6. Your Data Protection Rights

Under UK GDPR and the Data Protection Act 2018, you hold full, enforceable rights over your personal information, and we are committed to making it easy for you to exercise these rights at no extra cost:

  • ‌Right of Access‌: You can request a full copy of all the personal data we hold about you, at any time, by sending a request to our dedicated email dewdro@homestorageukltd.com. We will deliver this information to you securely within one calendar month of receiving your verified request.
  • ‌Right to Rectification‌: If any of the personal information we hold about you (such as your delivery address, contact phone number or email) is incorrect or outdated, you can ask us to update and correct it immediately, either through your account settings page on our website or by contacting our support team directly.
  • ‌Right to Erasure‌: You can request that we permanently delete all your personal data from our systems, in circumstances where the data is no longer necessary for the original purposes we collected it for, or you withdraw your consent to the processing, and we do not have a valid legal reason to retain the information.
  • ‌Right to Restriction of Processing‌: You have the right to request that we temporarily pause processing of your personal data, in scenarios where you are contesting the accuracy of the data, you have identified that our processing activity is unlawful, or we no longer need the data but you require us to keep it for legal claim purposes.
  • ‌Right to Data Portability‌: You can request to receive all the personal data you have provided to us, in a structured, machine-readable, commonly used format, so you can transfer this data to another service provider easily if you wish.
  • ‌Right to Object‌: You can object to our processing of your personal data at any time, including opting out of our marketing communications with one click, or objecting to processing based on our legitimate interests, and we will stop processing your data unless we can demonstrate compelling, legitimate legal grounds that override your objection.
    If you are not satisfied with how we handle any request related to your personal data, you have the full right to lodge a complaint directly with the UK Information Commissioner’s Office (ICO), the independent data protection regulatory authority for the United Kingdom.

7. Data Security Measures

We have implemented rigorous, industry leading technical and organizational security measures to protect your personal information from unauthorized access, accidental loss, alteration, disclosure or destruction:

  • All data transmitted between your browser and www.homestorageukltd.com is protected by 256-bit SSL encryption, ensuring that no third party can intercept your personal details while you browse our site or submit information during checkout.
  • Our servers that store customer personal data are hosted in UK based, ISO 27001 certified secure data centres, with multi-factor authentication, round the clock security monitoring, firewalls and regular security patch updates to prevent any unauthorized access attempts.
  • All our internal team members who have access to customer personal data are required to complete regular UK GDPR data protection training, and only have access to the minimum volume of customer data necessary to carry out their specific job roles for order processing, support and operational tasks.
  • We conduct regular independent third party security audits at least twice a year, to identify and fix any potential vulnerabilities in our systems, and make sure our data protection practices always meet the latest UK regulatory standards.
    While no online security system can guarantee 100% invulnerability, we constantly update our security protocols to keep your personal information as safe as we keep our customers’ own homes tidy and well protected.

8. Use of Cookies and Similar Tracking Technologies

Our website uses small text files called cookies to improve your browsing experience, in line with UK ePrivacy rules:

  • ‌Essential Cookies‌: These cookies are strictly necessary to let you navigate our website and use its core features, such as logging into your account, saving items to your shopping basket, and completing the checkout process. You cannot disable these cookies while using our site, as they are required for the basic platform to function.
  • ‌Performance Cookies‌: These cookies collect anonymous aggregated information about how visitors use our website, to help us track which product pages for our drawer dividers, under bed storage boxes and other home organization tools are most popular, and optimize site performance for all users.
  • ‌Functional Cookies‌: These cookies remember your preferences, such as your chosen location for delivery calculation and the homepage language setting, so you do not have to re-enter these details every time you return to shop on our site.
  • ‌Marketing Cookies‌: With your explicit consent, these cookies track your browsing activity across our site to help us show you relevant product recommendations for the home storage solutions that best match your interests.
    You can adjust or manage your cookie preferences at any time through the easy to use cookie settings panel located at the bottom of every page on our website.

9. Children’s Privacy

Our e-commerce platform www.homestorageukltd.com is designed and intended for use by adults aged 18 years and older. We do not knowingly collect any personal information from children under the age of 16. If we discover that we have accidentally received personal data from a child under this age threshold, we will take immediate steps to permanently delete that information from all our servers and systems. If you believe we may have collected data from a child, please contact our data protection team immediately at dewdro@homestorageukltd.com so we can resolve this right away.

10. International Data Transfers

As a UK based business, we process and store almost all customer personal data on servers located within the United Kingdom and European Economic Area. In the rare scenario where any limited personal data is transferred outside of these regions, we will ensure that the destination country has an adequate level of data protection recognized by the UK government, or we will use legally approved standard contractual clauses that meet UK GDPR requirements to guarantee your personal information remains fully protected at all times. We never transfer your personal data to countries outside the UK and EEA without putting the appropriate, legally required protection safeguards in place first.

11. Updates To This Privacy Policy

We may occasionally update this privacy policy to reflect changes to our business operations, new regulatory requirements, or updates to our website features. Whenever we make material changes to this document, we will update the effective date at the top of the page, and post a clear prominent notice on the homepage of www.homestorageukltd.com to notify all our customers of the changes before they take effect. We encourage you to review this privacy policy periodically to stay informed about how we protect your personal information. Your continued use of our website after the updated policy comes into effect will be considered as your acknowledgement and agreement to the revised terms.

12. Contact Us For Any Privacy Queries

If you have any questions, concerns, or requests related to this privacy policy, or about how we manage and process your personal information, you can reach our dedicated data protection team at any time via:

  • Email: dewdro@homestorageukltd.com
  • Postal Address: 111 Long Lane, Hillingdon, Uxbridge, Middlesex, England, UB10 0AS
  • Telephone: +44 7957 370986